Whether you’re planning on setting up limited run flash sale tickets; hidden discounted tickets for friends, family or artist acquaintances, or tickets limited to staff; your best bet is to set up passworded tickets.
At present we don’t support adding discount codes to existing tickets, so you would need to set up new tickets with the face value reduced, and the name of the ticket set up accordingly.
For example if you have general admission tickets on sale at £20, and you wanted to set up a 20% off sale, you’d name the ticket ‘General Admission - 20% Off’, and then set the face value of the ticket at £16. The ticket description could be copied over from the original £20 ticket.
During the set up phase of the 20% off ticket, this would be set up almost identically to the original ticket, all you need to change is in the Availability box, next to the tickets available box, you’d switch the default ‘Available to everyone’ to ‘Password protected’.
You can then select whether you’d want these tickets on display, or hidden until the password is entered. In most cases promoters want these hidden.
Then complete the ticket as normal, and hit save.
Once saved, you’ll be prompted to ‘Set Up Password Options’. This will allow you to add in your own password that will unlock the ticket, or to generate a number of single-use passwords to stop the same password being used repeatedly.
Firstly add the name of the list, for example ‘20% off list’, then select ‘No (single use)’ or ‘Yes (multi use)’ to choose your set up option. If these are flash sale tickets then the multi use password would be your best bet, as you can share on social media or in a mailout the code, eg ‘testfest20off’. You would type this code into the big white box at the bottom of the page.
If these were artist friends discounts, or anything where you want control over who can access the passworded tickets, select ‘No (single use)’, and then in the ‘generate my passwords box’ type in the number of passwords you want available, we will then generate random, singular passwords that you can distribute between those buying the tickets.
After that’s completed, hit ‘Save password list’.
Customers can access passworded tickets via the ticket box on your listing. In the bottom right hand corner they click ‘Have a promotion code / password?’ - and then type in the password you’ve set up.