To postpone your event you’ll need to log into your account and head to the ‘Manage Events’ tab at the top of the screen. Select ‘View my events overview’ then scroll down until you find the event you wish to cancel.
Select the name of the event, and then on the next screen, in the left hand side underneath ‘Edit Event’, select ‘Cancel/Postpone’.
On the next screen select ‘Postponed’, and if available, please input the rescheduled date. If you do not yet have a new date, you have 14 days to confirm one. If this period has passed without a new date confirmed, customers are automatically refunded.
After the date, input a reason for the postponement (this is visible when customers land on your original listing), and if you would like to add an additional note in the box below, this will be emailed out to all ticket holders along with our automated postponement message.
When you’re happy with that page, hit ‘Preview’, then carefully read over the text on the next page to make sure you’re happy with that message being sent out, and the way the postponement will be displayed on Skiddle.
Once approved by yourself, select ‘Cancel Event’. Customers will be notified of the postponement, and are given instructions to claiming a refund if they cannot attend the new date. Please note, te text on this button does not change and if you have selected to 'postpone' your event, your event will be postponed and not cancelled.
Customers get 7 days to claim a refund. If they have not had one processed in that time their tickets will be moved by us to the new date/listing.
You will need to relist the original event with the new date, you do this easily by heading to Manage Events > View my events overview > (name of your event) > Copy to new event (under the Edit Event heading in the left-hand column). Please add on the remaining tickets from your original listing to your new listing.