Sometimes your event may have to be cancelled, perhaps due to venue changes, lack of interest or last-minute unforeseen circumstances.
If you have sold tickets, it's especially important that your customers are informed about this cancellation - here's our standard procedure for informing Skiddle and your customers:
Cancelling the event
Please navigate to your event (under Manage Events > View my Events Overview). Click on the event you want to cancel. On the left side of the screen under Edit Event, you will see 'Cancel Event/ Postpone event' (if you don't have tickets on sale, you can simply delete the event).
The next page will allow you to fill in details of why your event has been cancelled. This information will be shown to the public so please word it appropriately!
There is also a text box where you can enter further (non-public) information for Skiddle staff to help them when processing your event.
Once submitted, your event will be cancelled on Skiddle. Whilst still visible, it will be clearly marked as cancelled, with the reason you gave, and ticket sales will be disabled. Your customers will also be emailed - you can preview the email before cancelling.
If the event has been completely cancelled, we will then issue face value refunds including booking fees and unused postage to all customers.