Customers have 7, 14, 21, 30, 60 or 90 days depending on your choice to review their options and refund themselves automatically if they choose via a link in their order history. When the options link has expired, we enter a 7 day grace period and Skiddle will allow late requests to be acknowledged and processed.
Once the grace period has lapsed, remaining tickets will be transferred to the new event and any requests which are received after this point, the customer will be refunded by our Customer Care team or be advised to contact you directly via the contact form in their order history, your website contact means or social media channels. Please note, this will vary depending upon your preference at the time of postponement.
Please be advised that consumer law does permit customers to request a refund at any point and it is your responsibility to deal with their request. Failing to do so may result in chargebacks.