12 STEPS
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If you have previously postponed your event with a new date "to be confirmed", but now find yourself in a position where the event cannot go ahead on a future date, this will require updating to "Cancelled".
Start by clicking "Manage Events". -
Next, click "View my events overview".
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Click on the name of the event you need to cancel.
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In this red banner, click this link to update the status of your event.
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Select cancelled.
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As when you postponed the event originally, please state here the public reason for cancellation.
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Once you're happy with these details, click "Preview".
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This is a preview of the email that ticket holders will receive, informing them that the event is no longer being re-scheduled and that they shall be receiving a refund.
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Click "Cancel event".
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This banner confirms that your event is now cancelled.
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To see how this looks on your public listing, click here.
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This red box confirms the event is cancelled and displays the public reason for cancellation.
Here's an interactive tutorial for the visual learners