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Video guide: I have a new date for my postponed event, what do I do?

Jonny
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10 STEPS

  1. If you postponed your event with a date TBC and now have a new date confirmed, navigate to the manage event page for your original event and click here to enter/confirm the new date.

    Step 1 image

  2. Use these drop down lists to enter the newly confirmed date, starting with the day.

    Step 2 image

  3. Then setting the month.

    Step 3 image

  4. And finally, selecting the year.

    Step 4 image

  5. This box will allow you to state a reason for the postponement. For the current situation, we recommend something along the following lines - "Due to government measures amidst the current Covid-19 situation"

    Step 5 image

  6. Once you're happy with the details of the postponement, click "Preview".

    Step 6 image

  7. This banner shows what will be displayed on your event listing.

    Step 7 image

  8. This page shows the email your ticket holders will receive, informing them of the postponement. Customers will receive this email, informing them of their options regarding their tickets.

    Step 8 image

  9. Click "Cancel Event" to confirm this.

    Step 9 image

  10. The red box confirms that your event is Postponed to the newly confirmed date.

    You will need to re-list your event for the new date. For a guide on how to do this, see here - http://ior.ad/6VtH

    Step 10 image

Here's an interactive tutorial for the visual learners

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