We ask that your rescheduled date is confirmed and listed with Skiddle no later than 28 days post event postponement. We may, however, be in touch with you prior to this to request an update.
Once you have postponed your event with a new date TBC, customers will receive an automated email informing them of this and once the new date is confirmed, Skiddle will be in touch with more information.
We understand the complexities of rescheduling your event at this time, especially when many other promoters are also doing the same. However, we do need to ensure that rescheduling is happening as quickly as possible, with new events being listed so we are able to move tickets forward at the right time.
If you have confirmed a new date for your TBC event, please get in touch with either our Account Support Team or your dedicated Account Manager to discuss this, so we can ensure your event and your customers are updated as quickly as possible.
We must make you aware that events left in a status of ‘Postponed, new date TBC’ are at a greater risk of receiving chargeback requests, where customers request refunds via the banks due to uncertainty. In those situations we will be unable to defend those requests, resulting in guaranteed refunds plus additional administration charges involved with handling chargebacks.
NB: NB: Whilst the current situation with Covid-19\Coronavirus is outstanding, we will regretfully not be able to issue refunds of booking fees. Instead, we are offering credit on a future purchase and further information about this can be found in the customer automated refund email.