As you will know, we are currently in the midst of a global pandemic. This is a completely new scenario for us all, with the leisure, hospitality and entertainment industry taking a particularly hard blow.
We have always taken pride in being a customer-first company, and have worked tirelessly over the last eighteen years to give music fans a ticket platform that is honest, fair and as transparent as it can be.
Much like everyone, we have never experienced anything like this in our lifetime. So whilst our core team continues to work hard behind the scenes, processing cancellations and postponements, we are still only human, with our worries and anxieties about the future.
At present, Skiddle is receiving a phenomenal amount of refund requests, which we are working through as quickly and as best we can. There are many moving parts when organising an event, so we regret that there may be some unavoidable delays while we wait for event organisers to confirm new dates.
As you may know, when events are cancelled or postponed, most ticket agents do not offer refunds on booking fees, due to the costs of processing bookings and refunds. This is industry standard and there is no legal requirement to do so.
However, Skiddle has always sought to go above and beyond, which is why, in the past, we have additionally refunded booking fees. Unfortunately, due to severe cash flow constraints in the wake of the outbreak, we’re now operating under a ‘force majeure’ clause. This means that the full face value of your purchase is already on its way to your bank account, however, we're unable to refund booking fees until further notice.
Of course, we still want to take care of our customers wherever possible, so we’ve made the decision to offer credit on booking fees, which can be redeemed on a future Skiddle order.
We are the only ticket agent currently offering this. Credits are valid for 12 months and can be used against any future purchase.
Not only will you receive a discount on your booking at a later date, but you'll also be supporting Skiddle to maintain an unprecedented amount of work during this thoroughly testing time. You will also be supporting the wider music and events industry as a whole, meaning that the events you love will still exist once this crisis is finally over.
We’ve already refunded the face value of your purchases, and can’t tell you how much we appreciate your support, patience and understanding at this time.
Please head to the link contained within your refund confirmation email if you’d like to claim a credit for your booking fee.
Being a customer-first company, we do care what you think and ask for your patience and understanding at this difficult time. If you’d like to discuss these arrangements, please get in touch.
Thank you and take care of each other,