Customers are able to purchase refund protection for their order upon checkout. This entitles them for a possible refund should their claim fall outside of Skiddle's standard terms regarding event cancellation or postponement.
For a concise overview of the Refund Protection scheme at Skiddle, please see the link below.
NB: Whilst the current situation with Covid-19\Coronavirus is outstanding, we will regretfully not be able to issue refunds of booking fees. Instead, we are offering credit on a future purchase and further information about this can be found in the customer automated refund email.