As with all postponements, this must be actioned via your account in the Promotion Centre.
Please head here for guidance on how to postpone your event.
Skiddle are aware that yours and our industry has been hit by an unprecedented situation and we have created a new system to help with handling the devastating effects of Covid-19. We must make it clear that customers are entitled to a face-value refund in event postponement cases, however, we are encouraging them to keep their ticket for the rescheduled date rather than return it. Of course, we understand that some customers may not be in a financial position to forgo their refund or simply have other plans when the new date is scheduled for and therefore, we will allow them a restricted timeframe to opt for a refund.
Please note: at present only postponed events with a rescheduled date stated will customers receive an options link automatically. For postponed events with a date to be confirmed (TBC), we will simply acknowledge the postponement and provide the options link once we have confirmed full details with you (promoters), to discuss their options which will include refunds.
Our usual terms apply. You will be required to repay any ticket funds already advanced, as per your contractual obligations. Should you face financial difficulty then please get in touch to discuss further.
For full details of our postponement procedure, please click here.
NB: Whilst the current situation with Covid-19\Coronavirus is outstanding, we will regretfully not be able to issue refunds of booking fees. Instead, we are offering credit on a future purchase and further information about this can be found in the customer automated refund email.