If the event has changed venue/location then not to worry, your original ticket(s) will still remain valid for use.
If you can no longer attend then you're entitled to a refund and for this, you just need to get in touch with our Customer Care team (within 7 days of the notification email or before the event date for last-minute venue changes) to log your request. Simply raise a request here.
We do rely on the promoter informing us of any updates and in the event of a venue change, we'll inform you via email in advance should this ever be the case.
We can understand that a change of venue isn't your fault so you'll be refunded the face value amount of your order. Refund protection fees and charity donations are non-refundable.
Whilst the current situation with Covid-19\Coronavirus is outstanding, we will regretfully not be able to issue refunds of booking fees. Instead, we are offering credit on a future purchase and further information about this can be found in your automated refund email.
We will always strive to provide the fairest service to our customers and please rest assured that this is only temporary. We will aim to revert back to our normal policy regarding full refunds as soon as we can.