If the event has changed venue/location then not to worry, your original ticket(s) will still remain valid for use.
If you can no longer attend then you're entitled to a refund and for this, you just need to get in touch with our Customer Care team (usually within 7 days of the notification email or before the event date for last-minute venue changes). Simply raise a request here.
We do rely on the promoter informing us of any updates and in the event of a venue change, we'll inform you via email in advance should this ever be the case.
We can understand that a change of venue isn't your fault so you'll be refunded the full amount of your order (Face value, booking fees, and any unused postage) NB. Refund protection fees and charity donations are non-refundable.