If the event you have purchased tickets for an event that has been cancelled you'll automatically be refunded (where Skiddle hold the ticket funds) so you don't need to do anything.
We can only process refunds if we are informed of the cancellation by the event promoter. If you have not received an email to confirm this, or the event is not showing as cancelled on Skiddle, please get in touch here, so we can pursue the matter on your behalf.
We realise an event cancellation is not your fault, so we will refund you the face value of your ticket purchase. Refund protection fees and charity donations are non-refundable
NB: Whilst the current situation with Covid-19\Coronavirus is outstanding, we have made some alterations to our terms regarding full refunds. In the best interests of the business, we will regretfully not be able to issue refunds of booking fees. Instead, we are offering credit on a future purchase and further information about this can be found in your automated refund email.
We will always strive to provide the fairest service to our customers and please rest assured that this is only temporary. We will aim to revert back to our normal policy regarding full refunds as soon as we can.