Please be aware that if the order is not held in your name, there is very little information that we can divulge to anyone other than the named order holder.
We strongly advise contacting the original ticket holder to transfer the order over to your account, if they are passing on all the tickets to you.
The details on the order can easily be updated by them by heading to www.skiddle.com/orders
Once they've done this, you'll be issued with a new unique barcode(s) and will have complete peace of mind that there will be no issues for you gaining entry into the event.
If you are receiving part, of a multi-ticket order, then details, unfortunately, can't be updated on individual tickets so you will need to make the decision as to whether you wish to use the ticket you're purchasing. We'd ALWAYS advise buying directly from us if tickets are still available for the event you wish to attend.
Please also note, that we can not determine, if and how many times a ticket may have been duplicated, and this is always a risk taken when purchasing from a third party site or from another person.
If you've been passed a ticket from a friend that you trust, and you're certain that only your barcode will be presented at the event, then you will be absolutely fine.
The ONLY way to ensure that tickets are 100% genuine is to purchase directly from Skiddle.
If you have purchased from someone else/a third-party site and believe that you have been a victim of fraud then please do not contact Skiddle as we're unable to help.