Your tickets will be shown within the app if the account you have logged in with, matches the account you ordered your tickets through. The easiest way to tell is to look for your email receipt and check the email address it was sent to.
If you log in with the same email address you used when purchasing, your tickets will be shown.
If you used the 'guest checkout' we will automatically assign your tickets to the account with a matching email address.
If you're unsure of the password for your account, please use the Forgotten Password link on the login screen.
Please note, if you can see some tickets, but others aren't showing, it's very likely that you have multiple accounts and are viewing the wrong one. This could be because you've used a different email address or have signed in by Facebook. Please check you are logged in using the email address you used when ordering the tickets.
Note: If you receive a 'No internet connection' message, please ensure you have the latest version of the app - Apple (2.7.5) / Andriod (2.46)
Alternatively, please click the link in the email you received and you can access your ticket via the link. Again, if you entered an incorrect email address and didn't receive the download email, you'll need to get in touch with us.
If your login screen looks like this then please head here for further guidance.
