Junction 2 promotes equality of opportunity for people of all abilities, and to provide fair and equal access to live music.
This guide is designed to inform everybody who comes to Junction 2 what to expect before you arrive at the event.
The event is situated in an outdoor space of Boston Manor Park in London.
We hope that this information gives you the chance to familiarise yourself with the venue and our procedures, so that you get the most out of your day and have the most enjoyable time.
PERSONAL ASSISTANCE TICKETS -
We provide free personal assistant tickets if you wish to purchase a ticket to Junction 2 and you require a personal assistant to attend with you.
All you need to do is contact us at firstname.lastname@example.org and send a copy of your ticket or a confirmation e-mail, and the name, surname and e-mail address of your assistant.
Please also send through your proof of disability document (photo/scan by email) which can include current Disabled Living Allowance document, PIP (or equivalent) or Evidence that registered severely sight impaired (blind)
Your personal assistant will then be sent a barcoded guest ticket which they will need to provide on entrance to the festival.
Don’t be alarmed if the ticket doesn’t come through immediately – we usually collate all the information up until the day before the event and only then send the guest tickets out.
Please be aware, that a large part of the festival is set on grass. The ground may get soft and muddy in case of wet weather on the day or ahead of the event.
We understand that this makes it particularly difficult for wheelchair users, hence we will offer a free ticket to a person accompanying you even if you don’t require assistance due to your medical condition.
CUSTOMER JOURNEY -
Once you crossed the park gates, the tarmac road will lead you underneath the motorway bridge to the queuing lanes. This tarmac road turns into an uneven hard-standing path.
Whilst we don’t anticipate long queuing time, if you find it difficult to stand for long or feel uncomfortable in a dense crowd, please ask any of our security or stewarding staff for assistance.
Once you’ve been searched by our security team, you will be handed in a booklet which contains set times and a festival map.
There will be a medic at the end of the search lanes at all times. If you need to bring any medicines, food or drink to manage a medical condition, or medical equipment you are welcome to do so.
Please email to outline your requirements and we will ensure our staff are briefed and introduce you to our medical team.
We operate a cashless site – which means you will need to purchase tokens to be able to buy drinks on the bars.
The tokens booths are on your right hand side as you enter the festival.
Right next to the token booths there is our main hub – the Info Point.
Our friendly staff here can help you with pretty much anything you may need assistance with, please don’t hesitate to come back here for help throughout the day or make yourself known to them when you enter.
FIRST AID / WELFARE
This is located right next to the lockers tent. If you continue to walk down the path under the motorway bridge you will come to a right turn which will take you to lockers and the medical and welfare areas.
You can come here whenever you will need time out, a friendly person to talk to or any type of medical assistance.
This is a grassed area. On your left, you will now see the entrance to the Upper Meadow where The Pavilion Stage and the Warehouse Stage are.
The area is set on a football pitch so is grassy and flat.
This is a grassed area. Further down across the Upper Meadow you can find the Lower Meadow area with the Hex Stage, lots of seating (benches as well as hammocks), and the food village.
We have some tasty food on offer which caters for allergies and various dietary preferences. More information about our traders can be found on our website prior to the event.
This is a grassed area. Between the two meadows and the bridge we have a lovely set of woodland pathways with a hidden Woods Stage.
Ground here can get very muddy and slippery in poor weather conditions. We have put woodchip down on some of the paths to dry and keep them dry and not too slippery.
Back onto the path under the motorway bridge, you will see big signs directing you to our lockers area – it’s our version of a cloakroom where you can leave your stuff and come back to them throughout the day.
Lockers are easily accessible and come in two sizes.
And finally, our most iconic stage under the motorway bridge. Head down underneath the motorway and across the river.
This is on uneven hardstanding. Please mind that the hill leading to the Bridge is very steep and you might need assistance to access it.
If you’re a wheelchair user and haven’t got assistance with you, just ask a member of staff to help you.
There is a one way system in operation to access the Bridge stage over the river, and there are two bridges to access this stage.
To access the stage you will go over a specially built temporary pontoon bridge on the left hand side as you look at the stage.
To exit the stage then you will be leaving over an old existing bridge. Both have ramped access.
GETTING TO THE FESTIVAL SITE
Boston Manor Park, Boston Manor Road, TW8 9JJ
There is no parking available on site and driving is strongly discouraged.
There will also be a road closure in place so close proximity street parking may result in inability to move your car until very late at night.
If you require blue badge parking please get in touch with us and we will try and assist with finding the most suitable location for your vehicle.
DROP OFF The taxi drop off point is within 0.4m distance from the event gates and will be marshalled accordingly – please use post code TW8 8DS for drop offs.
PICK UP There will be a black cab taxi rank outside the venue as well as a dedicated private hire (such as Uber, Addison Lee, Mini Casb etc) waiting area.
Please follow the signage at the end of the night or get help from our staff. Your taxi should be able to get there easily by using the post code TW8 8DS and following the road signage.
The access to the park from the pick up and drop off area is on a pavement with dropped curbs and traffic lights to assist with road crossings.
Brentford British Rail train station is approximately 15 mins walk away from the station. It has a lift to pavement level.
Please check that all access facilities are working before you make your journey at http://www.nationalrail.co.uk/stations_destinations/BFD.aspx
Boston Manor tube station is approximately a 12 minute walk away from the the station. This station does not have step free access.
Please check TFL to plan your journey https://tfl.gov.uk/plan-a-journey/
There is no accessible bar at the moment but our bar staff will have large font A3 laminated menus to hand if needed and are briefed to ensure that all customers have access to bars on site.
The is an accessible portaloo toilet located in the Welfare area.
All of our security are trained to assist you in case of an emergency and to make sure that any access needs are provided for.
ROUTES & PATHWAYS
Some of the event area is on the grass, however the entrance route, the Bridge stage, lockers, first aid and tokens facilities are on hardstanding.
There are no viewing platforms at the event, however if you speak to a member of security they will be able to show you the best area to stand or dance in.
Please note that all tickets are standing only, and we don’t offer seated viewing areas.
There are, however, a few seating areas around site and all of them in close proximity to the stages.
We hope that this covers majority of the questions you might have but don’t hesitate to drop us a line if you need further information.
We want to make sure you enjoy the Junction 2 experience with us email@example.com