How do I reset my password? Sarah Mitchell January 15, 2020 13:58 Updated Follow To request a password reset link, please click here. Related articles My bank account has closed since purchasing my tickets, will I still get my refund? What if I have purchased Refund Protection? What happens if I miss a payment? The DJ/band/artist I'm going to see is playing in another city on the same night, how is this possible? Why am I being asked to change my password?