If you are unsure if your order has been processed, always head to www.skiddle.com/orders before rebooking to avoid your order duplicating. Completed orders will show in your order history.
Duplicated orders will also show on your online banking transactions as ‘pending’ if a duplicated order has been completed. Skiddle transactions are shown as - Skiddle*name of the event* i.e. Skiddle*FourTetXWHP
Please send our Customer Care team a screenshot of your bank statement which shows the exact amounts debited and the date the transaction was made, so we can refine the search. You can block out any other sensitive information. You can do that here.