If you find that you've mistakenly duplicated your order, we'd strongly suggest getting in touch with us at the soonest possible moment.
If you're confused whether your first order has completed at all - don't rebook. Please follow the steps below before contacting us.
1. Head to skiddle.com/orders to see if you the order has completed. Completed orders will show in your order history.
2. Check your online banking (if you do not have access to this then give us a call and we can check this for you) as transactions will show as 'pending' if the order has completed. Skiddle transactions are shown as - Skiddle*name of the event* i.e. Skiddle*FourTetXWHP
If you're booking when our offices are closed then you can always raise a support ticket with us (below this FAQ) or give us a call when we re-open and a member of the team will reply as quickly as possible.
If you do need to contact us please ensure you have the last 4 digits of the payment card number, postcode that was used and the name on the order to hand. This will help speed up the length of time your query is outstanding.