Refunds can only be issued if the event itself has been cancelled/postponed or changed venues, as agreed to in the terms and conditions upon purchase.
If you notice there has been some suspicious activity on your bank statement, you must notify your debit/credit card provider to make them aware of this.
Should your bank believe that the transaction(s) are indeed fraudulent, they will contact a member of our fraud team who will be happy to discuss the matter further.
Due to GDPR, we can not give out any information pertaining to the order, such as the name/address/amount of tickets purchased or any other sensitive details, to anyone other than the named order holder and as such we're only able to liaise with your bank provider directly.
Please be aware that if your friend/partner/family member has used your card without you knowing, this, unfortunately, is not classed as fraudulent activity and you would need to claim your money back privately with them.