Booking fee's are charged simply because we pay the full face value of your ticket back to the event organiser.
When you purchase tickets we display the full face value of the ticket. This price is set by the event promoter and in most cases we pay the full amount back to them without any deductions. In some circumstances, we may offer an 'all inclusive' price, with no booking fees and deduct our charges from the face value before paying the balance to the event promoter.
Booking Fee (bf)
A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle apply in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs, profit and a few teabags for staff brews!
This is the second fee applied by Skiddle and covers the delivery of your order, either using the Royal Mail network or via our alternative options such as eTickets or RapidScan tickets. There is only ever one delivery charge applied per order, and doesn't increase regardless of the number of tickets that you purchase. It is displayed and added at the final checkout page once you have selected all the tickets you require. We again keep these costs as low as possible and it covers the overheads incurred by dispatching the order or providing the scanning technology used to produce and validate your ticket quickly and efficiently at the event.
As you can appreciate without charging a fee we, unfortunately, wouldn't be able to operate.
However, we can understand that you'd like to pay as little as you can for your event tickets so we always aim to keep our fees to a minimum.