We charge a booking fee simply because we pay the full face value of your ticket back to the event organiser.
A booking fee is added per ticket and is calculated as a percentage of the face value. It's also always displayed before you add any tickets to your basket. The booking fee is the margin that we apply in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs, profit and a few tea bags for our staff brews!
As you can appreciate without charging a fee we, unfortunately, wouldn't be able to operate.
However, we can understand that you'd like to pay as little as you can for your event tickets so we always aim to keep our fees to a minimum.