What is Waiting List?
Waiting List allows you to register that you’re interested in tickets for a sold out event. If more tickets become available you’ll be automatically reserved tickets, on a first-come-first-served basis.
How do I add myself to Waiting List?
Simply select how many tickets you’d like (up to a maximum of 8) and click ‘Join Waiting List’
Will I be notified when tickets are available and if so how?
Yes, as soon as tickets are released, you’ll be sent an email and SMS alert. Each will contain a link taking you to your reserved tickets on Skiddle. It’s important that you act upon this quickly, as you only have 20 minutes to claim your tickets, before they move to the next person on the Waiting List.
I was notified about tickets when I was asleep/at work/at college/on the toilet. Is there anything you can do?
Tickets may be made available at any time. We can appreciate that this may happen at unsuitable hours but this is the only way to ensure that they're fairly offered to each person in the list. The best thing to do is re-add yourself to the waiting list.
How many tickets can I sign up for?
You can sign up for a maximum of 8 tickets per person.
How do I remove myself from the waiting list?
Once you’re on the list, there’s a simple ‘Remove from Waiting List’ button on the event page. Please be aware, that if you remove yourself, you’ll lose your position in the line.
How are tickets allocated?
Tickets are allocated on a first-come-first-served basis, so customers on the top of the list will be notified first. If those customers do not buy their tickets within the allocated timeframe, the next customers on the list will be notified, and so on.
What will I see on the event when a batch of tickets are released\tickets are returned?
When a batch of tickets is released you will see a sold out ticket box as the waiting list is putting tickets in people's baskets. If there are any tickets left, or people reject tickets they will go on general sale
What if I need less tickets than I’ve been reserved?
We will reserve you the number of tickets you requested, but you’ll have the option to buy less at the checkout if you’ve changed your mind.
What if I don’t want any tickets you’ve reserved for me?
That’s fine, just ignore the notification and the tickets will be passed to the next person on the list. You’ll also be removed from the Waiting List.
How long will I get to buy after I’m notified some tickets have been reserved for me?
You will have a 20 minute time frame to respond to the alert. Once you’ve responded, you get the usual 10 mins with the checkout to purchase.
Will I stay on the waiting list if I don’t buy all of the tickets you reserve for me?
If you’ve been reserved the full number of tickets you asked for, you’ll be removed from the waiting list, regardless of how many you decide to buy.
What type of tickets will you reserve for me?
We’ll reserve the lowest price tickets that are currently available
What if it’s not possible to reserve the number of tickets I’d like?
If we couldn’t allocate you the full number of tickets you requested, we’ll still alert you and let you buy as many as we can allocate at that time. We’ll leave you on the list for the remaining quantity until those have been allocated to you.
Can I add myself to the waiting again after I’ve purchased tickets?
Yes, you can join the waiting list again, you’ll be added to the end of the queue.
Can I add myself to the waiting list more than once?
No, customers can only appear on each event’s Waiting List once. If you wish to update your quantity, you’ll need to remove yourself and rejoin.
I’ve missed my chance, what happens now?
If tickets weren’t allocated to you, because you were too far down the Waiting List, we’ll keep your position should any additional tickets be released.
Which events will have the waiting list facility?
All sold out events will have this facility. Please note, the event organiser does have the option to disable this should they wish.