Why is my order not eligible for Cool:Off? Leona Vasconcelos de Almeida January 07, 2020 11:15 Follow Cool:Off only applies to events where the promoter has opted in. To find out alternative options head here. Related articles My bank account has closed since purchasing my tickets, will I still get my refund? Can I apply for a refund outside of the Cool:Off period? What is Cool:Off?