Why is my order not eligible for Cool:Off? Leona Vasconcelos de Almeida January 07, 2020 11:15 Follow Cool:Off only applies to events where the promoter has opted in. To find out alternative options head here. Related articles Cool:Off FAQs What is Cool:Off? Why do I have to request a refund for a rescheduled event? I haven’t had a reply from the event organisers How do I claim my booking fee credit?