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  • Can I apply for a refund outside of the Cool:Off period?
  • Does Cool:Off apply to payment plan/deposit tickets?
  • Do I get notified about my Cool:Off refund?
  • When will I receive my Cool:Off refund?
  • I’ve requested a Cool:Off refund, can I withdraw this?
  • How long is the Cool:Off period?
  • My card details are no longer valid, will I still get a Cool:Off refund I’ve requested?
  • How do I request a Cool:Off refund?
  • How do I know if my order\event is eligible for Cool:Off?
  • Why is my order not eligible for Cool:Off?
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Why is my order not eligible for Cool:Off?

Leona Vasconcelos de Almeida
  • January 07, 2020 11:15
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Cool:Off only applies to events where the promoter has opted in. 

To find out alternative options head here.

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