PLEASE NOTE: Whilst the current situation with Covid-19/ Coronavirus is outstanding this feature has been temporarily disabled.
To refund a customer for your event, head to the ‘Sell Tickets’ tab and ‘View My Tickets’ in the promotion centre. Locate the event which you need to refund a customer for and click on ‘Order Admin.
This will show the date, time of order, order number, name and cost of the ticket. On the right-hand side under ‘Actions’ are two icons. Clicking on the left-hand icon (magnifying glass) will open up the in depth order details for this particular order. Click on ‘Refund’ to refund this order.
Processing orders this way is ideal for specific orders/customers that grant a refund. If you are cancelling or postponing an event, please follow the cancellation and postponement procedure here.
NB: Whilst the current situation with Covid-19/Coronavirus is outstanding, we have made some alterations to our terms regarding full refunds.
In the best interests of the business, we will regretfully not be able to issue refunds of booking fees and postage for any orders.
We will always strive to provide the fairest service to our customers and please rest assured that this is only temporary. We will aim to revert back to our normal policy regarding full refunds as soon as we can.