To cancel your event, You need to log into your account via www.promotioncentre.co.uk. From here click Manage Events > View My Events Overview and select the event you are wishing to cancel.
On the left hand side underneath the ‘Edit Details’ box there is an option to ‘Cancel/Postpone’ - please select this. Select ‘Cancelled’, this will then generate a couple of boxes to complete.
Please enter the reasons why you are having to cancel your event e.g. Unforeseen Circumstances, Bad Weather Conditions
Please then select ‘preview’, this will then take you to a preview of the email the customers who have purchased tickets will receive. Once you are happy to proceed, you can continue to cancel your event.
We will then receive notification of this cancellation and refund all customers within 7-days.