To cancel your event, You need to log into your account via www.promotioncentre.co.uk. From here click Manage Events > View My Events Overview and select the event you are wishing to cancel.
On the left-hand side underneath the ‘Edit Details’ box there is an option to ‘Cancel/Postpone’ - please select this. Select ‘Cancelled’, this will then generate a couple of boxes to complete.
Please enter the reasons why you are having to cancel your event e.g. Unforeseen Circumstances, Bad Weather Conditions.
Please then select ‘preview’, this will then take you to a preview of the email the customers who have purchased tickets will receive. Once you are happy to proceed, you can continue to cancel your event.
We will then receive notification of this cancellation.
Please note: at present customer refunds for cancelled or postponed events are not automatic. Instead, we will be in touch with customers, once we have confirmed full details with you (promoters), to discuss their options which will include refunds.
NB: Whilst the current situation with Covid-19/Coronavirus is outstanding, we have made some alterations to our terms regarding full refunds.
In the best interests of the business, we will regretfully not be able to issue refunds of booking fees and postage for any orders.
We will always strive to provide the fairest service to our customers and please rest assured that this is only temporary. We will aim to revert back to our normal policy regarding full refunds as soon as we can.