We can never guarantee the availability of tickets as they're always sold on a first come first served basis and we do pride ourselves that we only sell tickets to real fans- not touts.
To be transparent with our customers, the following information can be found on the event listing:
CURRENTLY UNAVAILABLE - There are still some unsold tickets which other customers have already started purchasing. As such, they are unavailable during this process. However, if the customers do not complete their purchase within 10 minutes they may become available again so please keep trying.
Where the ticket type is showing as CURRENTLY UNAVAILABLE; you can wait and see if the cheaper tickets become available again. This happens if another customer has not completed their order in the 10-minute time frame.
In this instance, you may be able to get your hands on slightly cheaper tickets. However, there is a risk that you could miss out on tickets altogether (especially if the event is in high demand).
If you opt to purchase tickets at a slightly higher price, we are unable to offer any partial refunds to reflect the difference.