Customers who have purchased tickets for an event that has been postponed will receive an initial email to notify them of the postponement.
When it comes to postponements, you have two options:
- The event may be postponed to an alternative date. If you can attend this, great news, your original ticket will still be valid for use so you do not need to take any action.
- If no alternative date is arranged or you cannot attend the new date then please lookout for a follow-up email that will contain instructions for how to process a refund which must be actioned by the time and date specified in your order history.
If Skiddle do not hold the funds then we will be in touch via email with further timescales regarding your refund.
NB: Whilst the current situation with Covid-19\Coronavirus is outstanding, we have made some alterations to our terms regarding full refunds. In the best interests of the business, we will regretfully not be able to issue refunds of booking fees. Instead, we are offering credit on a future purchase and further information about this can be found in your automated refund email.
We will always strive to provide the fairest service to our customers and please rest assured that this is only temporary. We will aim to revert back to our normal policy regarding full refunds as soon as we can.